General questions
- What does "RIDE BACKWARDS" mean?
- Do I have to be a firefighter to buy RB products?
- How do I enter the Golden Ticket contest?
- I tried to register for the Sports Page forums and got declined... how come?
- Is RB gear made in the USA?
- Can I use your artwork?
- How can I get my picture on your slideshow?
- What is Dri-FIT?
- What is Dri-release?
- How should I wash my performance fabrics?
- If I buy RB gear, can I get it customized with my house or apparatus number?
- Do you do custom gear for fire departments and sports teams?
- Is this site secure?
- Do I need a PayPal account?
- How do I pay with a credit card?
- Why doesn't anything happen when I click the "Add to Cart" or "View Cart" buttons?
- I can't get PayPal to work - what do I do?
- What is your privacy policy?
- Do I have to pay sales tax?
- How much do you charge for shipping?
- How will you ship my order?
- Do you ship to APO/FPO military addresses?
- What is your return policy?
- Is there a phone number I can call for assistance?
GENERAL
What does "RIDE BACKWARDS" mean?
This is an easy one, best answered with a picture.
Do I have to be a firefighter to buy RB products?
Nope. All are welcome. Great gear and cool designs are for everybody.
How do I enter the Golden Ticket contest?
Every time you make a purchase at RIDE BACKWARDS, you are entered into the drawing. Full contest details can be found here.
I tried to register for the Sports Page forums and got declined... how come?
Sorry about that! We get a lot of spammers trying to register phony accounts each day, so we must have accidentally deleted your valid account in the process. Please send us an email to give us a heads up on your username, then try again. We'll keep an eye out and make sure it gets approved!
Can I use your artwork?
No. You cannot use or reproduce any RIDE BACKWARDS designs or images without express legal consent. All of our graphics are copyrighted and any unauthorized use will be fully prosecuted. Please don't do it. If you want permission to use one of our designs for a non-commercial reason (i.e. you are not selling it), please contact us first! We are always more than willing to entertain any reasonable request.
How can I get my picture on your slideshow?
Easy! Send us a picture of yourself in RB gear. You can also post yourself up on the RIDE BACKWARDS facebook page by attaching your photo to a comment on our wall.
PRODUCT INFO
What is Dri-FIT?
Nike Dri-FIT® keeps the athlete dry and comfortable by wicking moisture away from the body out to the surface of the garment, where it can evaporate more easily. Dri-FIT does this through fiber and fabric construction, rather than through chemical treatments, which means it works for the life of the garment.
Nike Dri-FIT UV also provides the wearer with sun protection on the parts of the body that are covered by the garment. Dry cotton fabrics provide UV protection of 6-9. Dri-FIT UV protection is UV30.
What is Dri-release?
Dri-release® is a patented blend of natural and synthetic fibers. The natural fibers absorb moisture, pulling it off the skin and into the fabric. Dri-release moves moisture from the skin through the fabric and releases it into the air faster than any other performance fabric or cotton. Clothes with Dri-release feel cottony soft and get softer with every wash.
FreshGuard® is an odor neutralizer that minimizes odors created by bacteria so that they do not build up in Dri-release fabrics. This special technology keeps clothes fresh.
Click here to see a chart showing how fast Dri-release drys in comparison to cotton and other fabrics.
How should I wash my performance fabrics?
To keep your Dri-FIT and Dri-release garments functioning at their highest levels, machine wash them in cold or warm water, never hot. Hang them on the line to dry, or tumble dry on low. NEVER USE FABRIC SOFTENERS OR DRYER SHEETS! These will impair the wicking ability of the fabric.
If I buy RB gear, can I get it customized with my house or apparatus number?
Yes, we can do customized work on orders of 12pcs or more. See answer below for more details.
Do you do custom gear for fire departments and sports teams?
We'd love to work with you on creating the perfect apparel for your specific needs. Let us help you put your design idea on a high-performance garment. We have access to a wide range of colors and garments beyond what you see on our website. Drop us a line and tell us what you are looking for, and we'll do our best to get it. Be it a hat, a t-shirt, shorts, a firefighter softball/football/hockey jersey, or fleece pullovers for the station, we will do our best to bring you RB style on quality material that will outperform the competition. Let's talk...
Contact us with your custom order needs at art@ridebackwards.com
ORDERING & SHIPPING
Is this site secure?
The RIDE BACKWARDS shop uses PayPal's encrypted website for your utmost safety. When you add a product to our shopping cart, a secure PayPal window (or tab) will open for you to review your selection and make any changes in quantity before continuing to checkout.
Do I need a PayPal account?
You do not need a PayPal account to make a purchase from RIDE BACKWARDS. Any major credit card will work. (Keep reading below)
How do I pay with a credit card?
You do not have to log into or sign up for PayPal unless you want to.
From the PayPal Shopping Cart page, click the Checkout button.
Follow the prompts to use your credit card. To see an example, click
here.
Why doesn't anything happen when I click the "Add to Cart" or "View Cart" buttons?
Our PayPal shopping cart will open in a new window or tab, so please disable all pop-up blockers for the RIDE BACKWARDS website.
I can't get PayPal to work - what do I do?
While PayPal works wonderfully the vast majority of the time, every once in a while they seem to have a hiccup. If you believe PayPal should be working, but isn't, the first step is to contact PayPal's Help Center by phone or email. That way they can help debug your specific problem, or let you know about any temporary issues in your area.
If you want to skip PayPal all together, email us a list of your desired items & sizes, your shipping address, and a phone number. We will call you back with a total and get your credit card information to complete the sale. We have done this for some of our customers who aren't comfortable ordering online - it has worked well, and we don't mind doing it at all to help you out.
What is your privacy policy?
Your privacy is very important to us. Any personal data we receive is used solely for RIDE BACKWARDS business transactions and communication with our customers, and is never shared or sold. Because we use PayPal's shopping cart, we do not have access to your credit card information. All purchases, refunds, and exchanges must be made through PayPal's secure website: www.paypal.com/us
Do I have to pay sales tax?
Only if you live in the state of Illinois.
How much do you charge for shipping?
Shipping is $6.00 on domestic orders under $75, and $8.00 on orders from $75-$99.99. We're pleased to offer free Priority shipping on all domestic orders over $120.
We ship orders outside the USA using Priority Mail International. The customer is responsible for any duty, taxes and/or brokerage fees.
If you'd like to receive your items even faster, our Priority & Express shipping rates are based on total amount purchased:
| From(USD) | To(USD) | Rate(USD) |
|---|---|---|
| 0.01 | 14.99 | 5.00 |
| 15.00 | 59.99 | 9.00 |
| 60.00 | 119.99 | 11.00 |
| 120.00 | and up | FREE |
| From(USD) | To(USD) | Rate(USD) |
|---|---|---|
| 0.01 | 9.99 | 5.00 |
| 10.00 | 59.99 | 20.00 |
| 60.00 | 74.99 | 25.00 |
| 75.00 | and up | 30.00 |
| From(USD) | To(USD) | Rate(USD) |
|---|---|---|
| 0.01 | 20.00 | 17.00 |
| 20.01 | and up | 28.00 |
How will you ship my order?
We typically ship your items within two business days of purchase, using USPS with Delivery Confirmation. You will receive an email confirmation from PayPal when we ship your package. If for any reason we are not able to ship your purchase within that time frame, we will contact you by email. If you need faster delivery for a special occasion or have a deadline, please select Priority or Express shipping. Standard shipping can take over a week, depending on your distance from Chicago.
Do you ship to APO/FPO military addresses?
Yes! We ship our products by USPS, so military shipping is no problem. Our PayPal shopping cart will allow you to enter APO or FPO in the 'City' field, and AA, AE, or AP in the 'State' pull-down menu. Not only that, but we ship to military addresses for free - a small way to say thanks and serve those serving us.
What is your return policy?
We want to make your experience at RIDE BACKWARDS a great one. At RIDE BACKWARDS, 100% SATISFACTION IS REQUIRED.
If you are not happy with your order, please contact us at sales@ridebackwards.com and let us know what to expect in the mail. We would appreciate items returned in their original condition (unworn and unwashed), but if you've washed it, or worn it and you don't like it, we'll still take it back. We are not responsible for return shipping charges. Once received, we will promptly issue a credit or exchange. Shipping & handling charges are non-refundable.
Is there a phone number I can call for assistance?
We don't list a phone number on the RB website, because we do not keep regular "business hours" in the office. We do, however, check our email practically 24/7, so if you'd like to talk to someone on the phone, SEND US AN EMAIL WITH YOUR PHONE NUMBER and an RB Crew member will call you back as soon as possible. Thanks.
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